FAQ - Frequently Asked Questions about multiBALL - multiBALL
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FAQ – Frequently Asked Questions about multiBALL

IS THERE A SCREEN OR IS THE IMMAGE PROJECTED DIRECTLY ON THE WALL?

multiBALL is a frame to be mounted on a wall, it is not a screen. The images are projected on the wall.

What does multiBALL consist of?

multiBALL is the innovative interactive sports and gaming device. It consists of:
– a Stainless steel touch frame with Sensors (460x300x5cm*, to be mounted directly onto wall). *Different heights upon request.
– Processing unit with integrated speakers (130x40x16cm, to be mounted directly onto wall on top, bottom or sides of frame)

How do I install multiBALL?

You can easily install it yourself and we provide you with a User Manual with all specifications, which will guide you step-by-step through the process. The process could take approximately 2 hours. – If you can do IKEA, you’re fine 😉
For more specifications please take a look at our “Product Overview” available in the About page.

PLEASE NOTE: We remind you that you will need to provide your own projector.

Does FWB produce also the Software of multiBALL?

Yes, it does. FWB produces both the Hardware and the Software. We also take care of the development of custom applications, personalized adaptions of all the gaming modules and creation of original graphics. Included in Retail Price you will get regular Software updates for 2 years, including all new games we are developing.

How long does the Software upgrade process last?

It could take between 2-30 minutes, depending on your internet connection. If you need any help doing it the first time, please don’t hesitate to Contact us and we’ll be happy to guide you through it!

Do I need an active internet connection for multiBALL?

No, but in order to receive the latest content and updates, the multiBALL system must have an active internet connection.

How much does multiBALL cost?

multiBALL Retail Price is €8.930 (for the big frame, not including projector nor delivery costs). If you are interested in receiving a personalized quote for a multiBALL system (including other options as a different size and additional services), please get in touch with our sales team on our Contact page or by sending an e-mail to sales@funwithballs.com

IS THERE A GUARANTEE? IF SO, HOW LONG IS IT?

multiBALL is covered by EU guarantee, that lasts for 2 years.

Does the frame need any sort of periodic maintenance?

No, it is just necessary to clean the frame at least once a month. 

Is the cost of License included?

Yes, included in the price there is a monthly recurring license fee plus all future updates, Fun With Balls proprietary games and software usage rights for operator.

Shipping and Delivery: how does it work?

Our Sales Team will help you understanding costs for standard shipping/ delivery and customs/ fees for shipping of 2 wooden crates (certified for int. export ISPM15) of the following dimensions:
– Box 1 (173x 47x 86cm – 85kg)
– Box 2 (257x 23x 32cm – 30kg)

These costs will be charged separately accordingly to third party quotes provided to the client prior of any confirmation of purchase.

What do I receive with the delivery?

You will receive multiBALL in different pieces, all packed inside 2 wooden crates (certified for int. export ISPM15) of the following dimensions:
– Box 1 (173x 47x 86cm – 85kg)
– Box 2 (257x 23x 32cm – 30kg)

What kind of projector should I use with multiBALL?

You can choose between many different options, depending of the type of installation that you need (according to the space available). Our Sales Team is happy to assist in planning, selection of suitable projectors and integration of system into your operational model. Please find below some examples (the prices indicated are estimates and could vary broadly on the market):

 

OPTION A – Video projector package BASIC (approx. €2.150)
3000 lumens WUXGA Video projector
– Including high performance 20m HDMI Cable to connect to Processing Unit
– Including ceiling mounting bracket

 

OPTION B – Video projector package MEDIUM (approx. €3.250)
4000 lumens WUXGA Video projector with laser light source for no maintenance up to 20.000 hours of operation.
– Including high performance 20m HDMI Cable to connect to Processing Unit
– Including ceiling mounting bracket

 

OPTION C – Video projector package PROFESSIONAL (approx. €9.600)
Only required for large installations in well-lit locations (Malls, events, etc.)
6000 lumens HD Video projector with laser light source for no maintenance up to 20.000 hours of operation.
– Including short throw lens for steeper angle
– Including high performance 20m HDMI Cable to connect to Processing Unit
– Including ceiling mounting bracket

What is included in the Retail Price of multiBALL system?

The following costs are NOT included in multiBALL Retail Price:

– Projector costs
– Any adjustment cost you will need to make in your space
– Shipping/logistic costs and any associated tariffs. They will be charged separately accordingly to third party quotes provided to the client prior of any confirmation.

PLEASE NOTE: All prices are subject to the addition of the respectively applicable statutory VAT. Prices, offers and orders are based on our Terms and Conditions.

What is the Delivery time once the order is complete?

The delivery time starts from the moment we receive the payment on our Bank Account. From the date of payment, the delivery time is 4 weeks + shipping/logistics time (that are depending on third parties service providers). Our Sales Team will assist you in planning every detail, providing you with all information regarding delivery and shipping/logistics timing.

Are there any particular requirements for sockets?

To be powered multiBALL needs to be plugged into one socket, and another one is needed for the projector.

PLEASE NOTE: to connect multiBALL system to internet you need to provide a standard network socket and an internet cable.

Could the wall be painted in different colors?

To function multiBALL needs to be mounted on a regular wall painted with white painting only. No other paiting colors are allowed. In case you need to paint your wall, please consider to use a mat paint.

PLEASE NOTE: The cost for the painting the wall is NOT included in the Retail Price.

How do I start games?

multiBALL User Interface is similar to the one that you have on your tablet or mobile phone. Its Menu is made of icons and is meant to be easily used by anyone, also kids can immediately understand how to run it without any external help. Just go near to the wall, push the icon you want to activate with the full palm of your hand and start the fun!

For what age are the games?

The games are meant to be played and enjoyed from any age. There is not any particular recommendation. As long as a kid can start multiBALL’s Menu alone, it’s fine. And they get it usually faster than adults! 😉

Can I leave kids unattended with it?

To play with the system is totally safe and kids could do it alone without any supervision. What we could recommend you is to have a person in charge of the organization of their activities, as choosing the best games to play and proposing different challenges. This will maximise the fun for the kids and get the most meaningful experience out of multiBALL!