Quick Help, Around The Clock
At MultiBall, we understand the importance of reliable support for systems designed for continuous use. We pride ourselves on building robust systems that perform flawlessly around the clock. Reflected by our 5 year warranty for our MultiBall systems.
To complement our high-quality products, we've developed a suite of support resources designed to provide you with quick and effective assistance whenever you need it. Explore our support options to find all the information and help you require.
Flo was amaze-balls. Not only did he direct us to a complication we were having on our end so that we could address it. He was flexible with his time and gave us time to resolve the issue [...] on time and ready for our guests to enjoy the new attraction. MultiBall was a huge hit on our reopening! Thank you!!
LYMB.iO GmbH made it easy to handle my issue. Their support team was responsive, professional, and helped us resolve the matter efficiently. Communication was clear throughout the process, and they provided the assistance needed to reach a successful resolution.
The team not only provided excellent customer service but also resolved the problem promptly. Flo is an amazing person to work with. Thank you!
The support is very helpful and easy to reach after we wrote a ticket. Everything was organized in no time.
Was concerned that using a ticket instead of a phone call would result in too long a downtime, but the response was swift, the dialogue clear and problem solved first time
Great support. Listened to my problem. Gave me good options to resolve. And they were happy to keep working with me to resolve, not just close the ticket.
DIRECT SUPPORT FROM US, EVEN IF YOU BUY THROUGH OUR PARTNERS
Reliable and Fast Support Worldwide
We know how important it is to you to have everything running smoothly and that challenges get resolved quickly.
In case you can't find answers in our resources and need support, we don't send you to a call center or through a 3rd person. Instead you have direct contact via the Admin with our team that develops and works on MultiBall each day.
We can offer in-house remote support as our systems are ultra reliable and rarely face challenges. And you get professional business support that you can rely on.
Our customer support is available Monday to Friday: 8am-6pm CET (Response Time: <24H)
SUPPORT RESOURCES
Helpful Tools to Resolve Any Issues
Access Our Knowledge Base
Explore a comprehensive collection of technical documents, maintenance guidelines, and user manuals to help you understand and manage your MultiBall system effectively.
System Health and Support Tickets
Log in to your system's health page to monitor its status in real-time. If you encounter any issues, easily submit a support ticket directly from here for prompt assistance.
Member of:
