Sizes range from 3-5 meters wide and 2.4-3.5m tall. Please find the exact dimensions here.

Any modern projector with an aspect ratio of 16:10 WUXGA and corner correction to adjust the image will work. We recommend Panasonic projectors with a minimum of 4000 lumens, and we also offer projector packages including a projector mount, projector cage, and HDMI cable.

We do not sell a wall, but a frame. The material of the wall does not matter, as long as it is straight and (painted) matt white.

The best position to mount the projector is on the ceiling. It should be the closest position with the largest optical zoom. The projector should project a high-quality image at the wall that fills out the whole frame. It is possible to purchase the projector from us with the MultiBall system. If you want to purchase the projector on your own, please reach out to a local AV supplier.

The projector is not included, but can be purchased through us – or your local AV supplier.

You don’t. MultiBall is an interactive frame that can be fixed to any wall and the picture is projected with a normal projector. Our LED systems function without projectors. Read here for more information on our LED systems.

You need to have experience in building things and using laser levels, power drills, etc. 

It's recommended to leave 0,5m space left and right of the MultiBall. The recommended play area is a minimum of 5m by 5m.

MultiBall does not need supervision and is meant to run 24/7. It is not mandatory since the system is designed for stand-alone operation and remote control. For more information check our knowledge base.

We advise vacumming the bottom covers once a week and cleaning the projector filter twice a year.

Our technical experts will virtually check your system and troubleshoot for root cause. if there is a minor software issue, we will fix it remotely. If there is a need for exchaning physical parts, we will ship you the replacement for free if the system is under warranty. Please check our knowledge base for immediate help and reach out to our support via a service ticket in your Admin.

Remote software support is possible globally within our times of business, and can also be scheduled. Physical maintenance is minimal, as our only recommendation is to vacuum the bottom sensors once a week and clean the projector filter twice a year.

The updated list of all available games can always be found on our website or the LYMB.iO mobile app, which you can download on iOS or Android.

You will receive a login for the MultiBall admin backend. There you can customize and control your MultiBall. Here is a tutorial for how the MultiBall admin works or you can check out our admin page on the website. 

The App is made for players and allows you to start games on the MultiBall via the smartphone, favorite certain games, and track your progress in each game while also competing on global leaderboards with your name. Check out our mobile app page for more information.

Yes, you can customize the MultiBall with the Asset Flip Interface. Some games can be customized, including the screensaver and the system menu. To see which games can be customized, check this page. It is possible to get the physical frame in different colors, however, it is not allowed to cover our logo on the frame. If you wish to alter the logos or want to request a white-label version, please get in touch with us.

Yes, this is possible with the Asset Flip Interface in the Admin. Click here for more information.

Unfortunately not. It’s a full license to run any game on your system. However, in your Admin you can select to show only certain games to your players.

There is no exact schedule for new games, but new games and updates are typically released every few months.

There are many ways to monetize MultiBall like billing clients for usage, pay-per-play (coin machine/card swipe), or events such as birthday parties or incentives. Our sales team will be happy to share information on existing businesses like yours and case studies.

Let’s have a call to discuss your specific business and find the best model for you. Here are some case studies of other clients.  

Discounts start at a minimum order of 5 systems. This is our minimum bulk order discount. Our competitive prices are already based on offering you the best value on the market.

The software license covers remote service, server hosting, all new games, software maintenance, new app features and more.

Yes. Please fill out our distributor questionnaire and we will be in touch.

Head over to the admin website of your system and log in with the credentials that you have received through your email. Then you can send us a support ticket with all the details. Click here for how it works exactly.

All packages leaving our production facilities are fully insured.

Please send us a service ticket via your Admin so we can immediately identify your system and help you in the best way. We assess the situation to understand what happened and if it is really damaged, and then we can send a new one free of charge if under warranty. We have a 5-year warranty on all our parts.

MultiBall comes with a full 5-year warranty on all its parts. This excludes the potential projector package.

The following ports must be available: 22, 53, 80, 443, 1194, all outbound only, inbound nothing is required.

An active internet connection is mandatory to use the MultiBall. This makes sure your system can receive updates, new games, use leaderboards, customization, and live support. The MultiBall can only be connected via LAN, however, connecting a Wi-Fi repeater via LAN is also possible. For more details, check the knowledge base article.

A minimum of 10Mb/s is recommended. This will download games, customizations, and updates faster.

Games can still be played without an internet connection. Updates, connection to the MultiBall admin, remote support, and communication with the leaderboard system are not possible without an internet connection.

Our slogan is “free motion gaming”. Therefore, we don't use any wearables or gadgets. However, we offer an API if you want to integrate any tools.

Yes, this is possible. Click here to find out how it works.